内容来源：https://techcrunch.com/2026/03/10/amazon-launches-its-healthcare-ai-assistant-on-its-website-and-app/

内容总结：

亚马逊于本周二宣布，将扩大其医疗健康AI助手"Health AI"的服务范围，使其可通过亚马逊官网及手机应用直接访问。此前，该功能仅面向亚马逊于2023年以39亿美元收购的医疗服务提供商One Medical的应用用户开放。

据亚马逊介绍，Health AI能够解答健康疑问、解读医疗记录、管理处方续签、预约就诊等。用户无需成为亚马逊Prime会员或One Medical会员即可使用该服务。该助手在未获取个人医疗信息时可回答一般健康问题，但其核心设计定位是成为个性化健康助手，通过接入用户健康数据提供更具针对性的指导，并协助对接医疗专业人员与治疗方案。

随着AI服务加速进入医疗领域，亚马逊此举正值行业竞争升温。今年1月，OpenAI推出了专为健康咨询优化的ChatGPT Health；一周后，Anthropic也发布了医疗健康专用产品Claude for Healthcare。

亚马逊强调，用户需授权Health AI通过美国全国性的安全医疗数据交换系统获取其健康信息，方可实现个性化服务。获得数据后，助手可解读化验结果、诊断报告等，为用户提供精准的个体化健康建议。若需专业诊疗，Health AI可转接至One Medical的医生。美国Prime会员通过该服务可免费享受5次针对30多种常见病症的在线问诊，非会员则需按次付费。

针对用户隐私担忧，亚马逊声明其AI模型训练基于脱敏后的抽象数据模式，且所有交互均在符合《健康保险流通与责任法案》的安全环境中进行，对话内容受加密技术与严格访问控制保护。但公司未具体说明加密细节及数据访问权限范围，科技媒体TechCrunch已就此提出问询。

目前用户可在亚马逊健康页面注册该服务，开放使用后将收到邮件通知。用户需创建或登录个人健康档案，即可在网站或应用中输入健康问题与AI助手对话。

中文翻译：

亚马逊于周二宣布，将扩大其医疗健康人工智能助手的服务范围，使其可通过官网及应用程序访问。这款名为"Health AI"的助手此前仅限亚马逊旗下医疗公司One Medical的应用程序用户使用——该公司于2023年被亚马逊以39亿美元收购。

据亚马逊介绍，Health AI能够解答健康疑问、解读医疗记录、管理处方续签、预约就诊等。用户无需成为Prime会员或One Medical会员即可使用该服务。

亚马逊表示，虽然Health AI在未获取个人医疗信息时也能回答常规健康问题，但其设计初衷是成为个性化健康助手，通过连接医疗专业人员和治疗方案，为用户提供更具针对性的指导并执行具体操作。

当然，向人工智能共享健康信息存在风险。研究人员警告称，企业正在收集用户对话用于模型训练，建议谨慎对待此类行为。亚马逊在公告中声明，其训练"Health AI模型时仅使用抽象模式，不涉及直接身份信息"。例如当多位患者咨询药物相互作用时，公司可能运用此类匿名化模式来优化Health AI对相似问题的回应。

该公司同时强调，所有与Health AI的交互均在符合《健康保险流通与责任法案》的环境中进行，对话内容受"加密技术和严格访问控制"保护。但亚马逊未具体说明加密方式及数据访问权限归属。TechCrunch已就此联系亚马逊寻求细节说明。

经用户授权后，Health AI可通过全美医疗数据安全共享系统"健康信息交换平台"获取其健康信息。亚马逊称，该助手能据此解读化验结果、诊断报告和医疗记录，针对用户症状及用药提供精准的个性化解答。

当需要专业诊疗时，Health AI可帮助用户联系One Medical的医疗服务提供者。美国Prime会员通过该助手可获得多达五次免费文字咨询，覆盖感冒流感、过敏、胃酸反流、红眼病、尿路感染、勃起功能障碍、抗衰老护肤、脱发等30余种常见病症。非Prime会员则可通过亚马逊按次付费选项联系One Medical服务商。

用户可在亚马逊健康页面注册使用Health AI。随着服务范围扩大，符合条件的用户将收到开通通知邮件。开通服务后，用户需创建或登录个人亚马逊健康档案，随后即可在官网或应用程序中向Health AI输入健康问题开启对话。例如询问："能否解释我最近的胆固醇结果及其对我的影响？"或"我感到鼻塞喉咙痛，该怎么办？"

亚马逊此次扩展Health AI服务之际，正值各类热门人工智能服务快速进军医疗领域。今年1月，OpenAI发布了专为健康咨询定制的ChatGPT Health版本；一周后，Anthropic公司也推出了医疗健康专用产品Claude for Healthcare。

英文来源：

Amazon announced on Tuesday that it’s expanding access to its healthcare AI assistant to its website and app. The assistant, called Health AI, was previously only available on the app for One Medical, the healthcare company Amazon acquired for $3.9 billion in 2023.
Health AI can answer questions, explain health records, manage prescription renewals, book appointments, and more. Users don’t need to be Prime subscribers or One Medical members to use the assistant, Amazon says.
Amazon says that while Health AI can answer general health questions without having access to an individual’s medical information, it’s designed to serve as a personalized health assistant that can offer more tailored guidance and take actions, such as connecting you with healthcare professionals and treatments.
Of course, there are risks associated with sharing your health information with AI, and researchers are warning against doing so, cautioning that companies are pulling user conversations for training.
Amazon said in its announcement that it trains “Health AI models on abstracted patterns without directly identifying information.” For example, if multiple patients ask about medication interactions, Amazon says it might use these patterns, while keeping patient names private, to improve how Health AI responds to similar questions.
The company also said that all interactions with Health AI happen within a HIPAA-compliant environment, and that conversations are protected by “encryption and strict access controls.” However, Amazon didn’t share exactly how conversations are encrypted and who has access to them. TechCrunch has reached out for specifics.
With a user’s permission, Health AI gets access to their health information through the Health Information Exchange, which is the nationwide secure system for sharing patient medical data.
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Health AI can then interpret your lab results, diagnoses, and medical records to provide accurate, personalized answers about your symptoms and medication, Amazon says.
If you need professional care, Health AI can connect you to a One Medical provider. Prime members in the U.S. using Health AI receive up to five free direct-message care consultations with a One Medical provider for over 30 common conditions, including cold and flu, allergies, acid reflux, pink eye, UTIs, erectile dysfunction, anti-aging skin care, hair loss, and more. Non-Prime members can connect with One Medical providers through Amazon’s pay-per-visit option.
Users can sign up for Health AI on the Amazon Health page. As Amazon expands access, users will receive an email once they are able to access the assistant.
Once users have access, they need to create a or sign in to their personal Amazon Health profile. They can then start a conversation by typing their health question to Health AI on Amazon.com or in the Amazon app.
Users can ask questions like “Can you explain my recent cholesterol results and what they mean for me?” or “I’m feeling congested and have a sore throat. What should I do?”
Amazon’s expansion of Health AI comes as popular AI services have quickly moved into the healthcare space. In January, OpenAI released ChatGPT Health, a version of its chatbot tailored to answer health questions. A week later, Anthropic announced its own healthcare-focused product, Claude for Healthcare.