内容来源：https://www.engadget.com/ai/airbnb-is-testing-out-ai-search-with-a-small-percentage-of-users-203054011.html?src=rss

内容总结：

爱彼迎近日宣布，正加速推进人工智能技术在其平台的多场景应用，旨在为房客与房东打造更智能的服务体验。公司首席执行官布莱恩·切斯基在第四季度财报电话会议中透露，爱彼迎正在构建“AI原生体验”，目前已有小部分用户开始测试其新开发的AI智能搜索工具。

该工具致力于让用户以更自然的语言描述旅行需求，并获取关于房源与目的地的个性化解答。公司表示，未来将逐步把AI搜索升级为覆盖行前至行后的全旅程智能服务系统，但未公布全面上线时间表。

尽管外界曾认为爱彼迎在AI布局上起步较晚，但其去年推出的AI客服机器人已取得阶段性成果。据科技媒体TechCrunch报道，该机器人目前虽仅限北美地区使用，但已能独立处理约三分之一的客户咨询。切斯基进一步透露，预计一年内AI客服处理咨询量将大幅提升，并计划逐步向全球市场推广。

除智能搜索与客服外，爱彼迎还将深化AI在房源管理、预订优化及内部运营效率提升等方面的应用，持续强化平台的双边服务能力。

中文翻译：

爱彼迎正面向"小部分"用户测试AI搜索功能。除了优化搜索体验，该公司还计划大力借助人工智能技术，为用户提供预订、房源管理和客户服务支持。

爱彼迎宣布将深化人工智能应用，全面提升房客与房东的用户体验。在第四季度财报电话会议上，首席执行官布莱恩·切斯基表示，公司正在构建"原生人工智能体验系统"，旨在协助房客规划行程、帮助房东管理房源，并提升企业运营效率。据切斯基透露，目前已有小部分用户正在测试一款用于旅行预订的AI搜索工具。

在爱彼迎官网发布的股东信中，公司表示正在对AI智能搜索功能进行早期测试，"重点探索让房客能以更自然的方式描述需求，并就房源及所在地点提出疑问"。信中补充说明，该AI搜索工具将发展为"贯穿整个旅程的综合性智能搜索体验"，但未公布正式向公众开放的具体时间表。

尽管爱彼迎在生态系统中整合人工智能的步伐看似迟缓，但其去年已推出处理客服需求的AI聊天机器人。据TechCrunch报道，虽然目前该AI客服仅面向北美用户，但已能独立处理三分之一的客户请求，无需人工介入。切斯基在财报会议上进一步透露，该AI客服系统预计一年后将处理"显著增长"的客户咨询量，并逐步推广至全球市场。

英文来源：

Airbnb is testing out AI search with a 'small percentage' of users
Beyond improving search, Airbnb wants to lean heavily into artificial intelligence to help users with with booking, managing listings and customer service.
Airbnb plans to double down on artificial intelligence to improve its user experience for both guests and hosts. During a fourth-quarter earnings call, Airbnb's CEO, Brian Chesky, said the company is building an "AI-native experience" aimed at helping guests book trips, assisting hosts with their listings, and running the company more efficiently. According to Chesky, there's an AI search tool to help guests book trips that's live for a small percentage of users right now.
In a shareholder letter posted on Airbnb's website, the company said it's conducting early testing with an AI-powered search that is "focused on giving guests a more natural way to describe what they’re looking for, and ask questions about the listing and location." The letter added that the AI search tool will become "a more comprehensive and intuitive search experience that extends through the trip," but the company didn't offer a definitive date on when it would be available to the public.
While it may feel like Airbnb is late to incorporating AI into its ecosystem, it introduced an AI chatbot that handles customer service requests last year. While the AI agent is only available to users in North America currently, Airbnb said that it already handles a third of customer requests without the need for human intervention, as reported by TechCrunch. Chesky also said during the earnings call that the AI chatbot would tackle "significantly more" customer tickets a year from now and that it would roll out to the rest of the world.