内容来源：https://www.engadget.com/big-tech/verizon-says-its-service-is-back-after-a-10-hour-outage-183048229.html?src=rss

内容总结：

美国威瑞森通信公司经历长达10小时全国性服务中断，现已恢复

当地时间1月14日，美国主要电信运营商威瑞森（Verizon）发生大规模网络服务中断，影响其用户长达约10小时。目前，该公司已宣布服务全面恢复。

此次故障始于美国东部时间中午前后，高峰时段故障报告数量超过18万起。受影响用户主要集中在东海岸的波士顿、纽约、华盛顿特区等主要城市，随后芝加哥、旧金山和洛杉矶等地也出现报告激增。

故障主要表现为语音通话和无线数据服务中断。大量用户在社交媒体上反映，其手机信号栏显示“SOS”紧急模式，无法正常联网。威瑞森官方状态页面一度因访问量过大而难以加载。

在中断期间，威瑞森通过其官方社交媒体账号多次发布声明，确认技术人员正在全力抢修，并向受影响用户致歉。作为补偿，该公司承诺将为受影响的客户提供账户费用抵扣。

值得注意的是，尽管故障监测平台也显示其竞争对手AT&T和T-Mobile的报告量有小幅上升，但这两家公司均迅速澄清其自身网络运行正常，并指出报告可能源于其用户尝试联系威瑞森客户时产生的误解。

至美国东部时间当晚10时20分左右，威瑞森宣布网络故障已解决，并建议仍有问题的用户重启设备以重新接入网络。此次长达约10小时的中断，其持续时间与该公司在2024年遭遇的上一次重大故障相近。截至目前，威瑞森尚未公布本次故障的具体技术原因。

中文翻译：

威瑞森通信公司表示，在持续十小时的服务中断后，其网络现已恢复运营。

本次故障主要影响美国东部地区的威瑞森用户。其网络出现的技术问题导致通话和无线数据服务受阻。用户在社交平台X上反映，手机信号栏显示"SOS"标识而非传统信号格，甚至连威瑞森官方状态页面也因访问量激增难以加载。

据科技媒体Engadget内部威瑞森用户反馈，受影响的服务主要集中在通话和无线数据功能，部分用户的短信服务仍可正常使用。故障追踪网站DownDetector数据显示，美东时间中午12点左右开始出现故障报告，峰值时段累计收到超过18万份报告。

虽然DownDetector也监测到AT&T和T-Mobile网络的故障报告小幅上升，但规模远小于威瑞森。例如AT&T峰值报告数仅为1769份，其差异程度可能源于用户误将联系不上威瑞森客户的情况归咎于自身网络。

威瑞森公司于1月14日通过官方新闻账号在X平台发布声明："我们已注意到部分用户的无线语音和数据服务受到影响，工程师团队正在全力排查并解决问题。我们深知稳定连接的重要性，对此造成的不便深表歉意。"

根据DownDetector的故障分布图，问题主要集中在美国东部主要城市。波士顿、纽约和华盛顿特区报告最为密集，芝加哥、旧金山和洛杉矶也出现增长态势。

美东时间下午2点14分，威瑞森再次通报工程团队正全力抢修，但未说明具体恢复时间及受影响用户规模。虽然DownDetector报告数已从峰值回落，但仍有数万用户持续遭遇服务中断。

截至下午3点09分，威瑞森尚未更新网络恢复进展。部分X平台用户反映服务间歇性恢复，但尚不确定技术问题是否已彻底解决。

下午4点06分，在近两小时无官方通报后，至少一名Engadget员工表示服务已恢复。但故障影响仍在持续，DownDetector在3点47分仍收到超5.5万份故障报告。

4点12分威瑞森发布声明："现场团队正在积极修复影响部分用户的服务问题，我们理解这给用户带来极大不便，当前首要任务是尽快恢复网络连接。感谢各位的理解与耐心。"

截至4点52分，本次故障已持续约四小时，时长接近该公司2024年遭遇的重大中断事故。与2024年情况类似，威瑞森仍未公布具体故障原因。在官方更新前，可推测修复工作仍在进行中。

下午5点41分，DownDetector最新统计显示仍有超4.6万人报告网络问题。随着故障消息在全国传播，报告分布范围较之前更为分散，但主要仍集中在相同城市。

傍晚6点20分情况未见明显好转，数万用户（包括Engadget编辑）仍无法正常使用服务。自下午4点12分后威瑞森未发布新通报。虽有零星服务恢复报告，但均出现再次中断，表明尚未实施根本性修复方案。

晚间10点20分，威瑞森正式宣布故障已解决，建议仍遇到问题的用户重启设备以重新连接网络，并表示将为受影响用户提供账户信用额度补偿。

T-Mobile和AT&T均已确认其网络未受此次竞争对手故障影响。T-Mobile在X平台声明其网络"运行正常稳定"，AT&T则向遇到问题的用户表示："问题并非出自我方网络，而是其他运营商。"

【1月14日晚7点25分更新】本文以动态报道形式持续更新约七小时，所有更新均标注时间戳并保留历史记录。截至当前撰稿时，威瑞森仍有数万用户服务中断，其技术支持团队已超过三小时未发布情况更新。

【1月14日晚10点39分更新】根据威瑞森最新通报，本次网络中断故障已得到解决，相关内容已补充至报道中。

英文来源：

Verizon says its service is back after a 10-hour outage
Verizon customers' issues appeared to be concentrated in the eastern United States.
Verizon’s network is experiencing technical issues that are impacting calls and wireless data. Verizon customers on X have reported seeing “SOS” rather than the traditional network bars on their smartphones, and even the network provider’s own status page struggled to load, likely due to the number of customers trying to access it.
Based on the experience of Verizon users on Engadget’s staff, the services that are impacted appear to be calls and wireless data. Text messages continue to be delivered normally, at least for some users. On DownDetector, reports of a Verizon outage started growing around 12PM ET and numbered in the hundreds of thousands at their peak.
DownDetector also shows spikes in outage reports on competing networks like AT&T and T-Mobile, but in terms of magnitude, they’re much smaller than the issue Verizon is facing. For example, Verizon peaked at 181,769 reports, while AT&T’s was just 1,769 reports. The difference between the two is great enough that those AT&T reports could be from people trying to contact Verizon customers and thinking that their personal network was the problem.
We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.
— Verizon News (@VerizonNews) January 14, 2026
In a post on the cell provider’s news account on X, Verizon acknowledged the issues with its network. “We are aware of an issue impacting wireless voice and data services for some customers,” Verizon wrote. “Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.”
Based on DownDetector’s map of outage reports, issues with Verizon’s network appear to be concentrated in major cities in the eastern United States. The majority of reports appear to be coming out of Boston, New York and Washington DC, though the map also shows growing hot spots in Chicago, San Francisco and Los Angeles.
Verizon engineering teams are continuing to address today's service interruptions. Our teams remain fully deployed and are focused on the issue. We understand the impact this has on your day and remain committed to resolving this as quickly as possible.
— Verizon News (@VerizonNews) January 14, 2026
At 2:14PM ET, Verizon shared on X that its engineering teams “remain fully deployed” to work on fixing the outage. The company didn’t share when the issue would resolved or how many of its customers are currently impacted. Reports on DownDetector have dropped since their peak at 12:43PM ET, but thousands of Verizon customers are still noticing issues with the service.
As of 3:09PM ET, Verizon has yet to share more information about the recovery of the company’s cell network. Some Verizon customers on X have noticed their cell service returning, but it’s not clear if this means the network’s technical issues have been fixed.
At 4:06PM ET, nearly two hours since the company’s last statement, at least one member of Engadget’s staff reports their service has been restored. The connectivity issues are still affecting Verizon customers, however. DownDetector received over 55,000 outage reports as recently as 3:47PM ET.
Verizon's team is on the ground actively working to fix today’s service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to…
— Verizon News (@VerizonNews) January 14, 2026
Verizon posted at 4:12PM ET that work continues on addressing the outage, but the issue hasn’t been completely fixed. According to the company, its team is “on the ground actively working to fix today’s service issue that is impacting some customers.”
As of 4:52PM ET, the Verizon’s network has been experiencing issues for around four hours, making today’s outage nearly as long as the last major outage the company had in 2024. Like that 2024 outage, Verizon has yet to share what exactly is causing the issues with its network. Without out an official update, it’s safe to assume the company is still working on a fix.
At 5:41PM ET, DownDetector latest tally still shows over 46,000 people reporting issues with Verizon’s network. Based on the platform’s map, the same cities are filing the bulk of the outage reports, though reporting appears more diffuse than before as news of the outage has spread across the country.
At 6:20PM ET, the situation was much the same. Tens of thousands of users (including Engadget editors) still don’t have proper service, and Verizon had not updated its customers since 4:12PM ET. There are intermittent reports of service coming back and then failing again but seemingly no true fix has been deployed.
At 10:20PM ET, Verizon has announced that the outage has been resolved and has encouraged subscribers still having issues to restart their devices to reconnect to the network. The company also said that it will provide account credits to affected customers.
Both T-Mobile and AT&T have confirmed that their own networks are unaffected by the issues facing their competitor. In a post on X, T-Mobile shared that its network is “operating normally and as expected.” Meanwhile, AT&T says that for any of its customers experiencing issues, “it’s not us...it’s the other guys.”
Update, January 14, 7:25PM ET: This article was published as a developing story and was updated multiple times over a period of around seven hours. These updates were additive, and noted with a timestamp within the article. As of writing, Verizon is still down for tens of thousands of users and the company’s support team has not issued an update on the stituation in over three hours. Happy Wednesday!
Update January 14, 10:39PM ET: This story has been updated to add Verizon’s latest update that the outage has been resolved.